A Bad Review Reading Part 1: Bryan S.
EPISODE 1 - Don't Get Scammed: A Bad Review Reading
A negative online review is bad business for any company, but there is a solution.
Businesses generally pride themselves on pleasing customers and providing the best service they can. So yes, it can hurt to read a bad review about your company. But instead of being upset, look at bad reviews as constructive criticism. Tackle them head on and don't be afraid to reach out to that displeased customer. You'll not only surprise them, but you'll gain their trust for putting in effort that maybe other businesses gave not.